Archive for the ‘Cart abondonment’ Category

Case study: 169% increase in conversions after changing to OneStepCheckout

Saturday, December 11th, 2010

One of our irish clients recently performed a study of checkout conversions before and after installing OneStepCheckout for their online store www.thecorkscrew.ie. They setup Google Analytics goals with funnels to see how many got lost in the checkout process.  They monitored this for a week before installing OneStepCheckout and a week after. Here are the results.

Results with the default Magento checkout:

TheCorkScrew.ie with default Magento checkout

As you can see from the results above, 16% of customers that added a product to their cart completed the purchase and ended up as a sale. Now, when they switched to our Magento checkout module, their conversions dramatically increased.

Results with OneStepCheckout:

TheCorkScrew.ie with OneStepCheckout

As you can see from the above screenshot, their conversions increased from 16% to a whopping 43%. That is an increase of 169%, which will lead to more than double the revenue generated with the default Magento checkout.

The people behind OneStepCheckout are convinced that simplifying the checkout process will lead to dramatic results in conversion. And after being online for over a year with our Magento checkout module, there is nothing that tell us otherwise. We are now approaching 2500 installations of our module in Magento stores all over the world, and the demand has never been bigger.

Also one should consider that each store and demographic is different – we can of course not claim that all Magento stores can increase revenues by 169% by switching to our module. There is a ton of factors involved, like the text-content on the site, usability, shipping costs, product costs and a lot more. But the checkout process is definetely a crucial part where it is easy to lose customers by having it too complicated.

Thanks to www.thecorkscrew.ie for sharing their results with us!

A/B test case study: Single Page vs. Multi-Step Checkout

Tuesday, January 26th, 2010

I came across an interesting case study by Get Elastic on the Official Vancouver 2010 Olympic Store. They originally had a long multi-step checkout, but created a new single-page checkout with all the options on a single page. With A/B split testing, 50% of traffic was redirected to the original checkout, while the other 50% was served the new single-page checkout. After only 300 transactions, the winner was clear and they stopped the experiment after 606 transactions.

Findings:

  • Successful completion rate for the entire checkout process increased by 257.26%.
  • Overall site conversion rate increased by 0.54%.
  • Some unexpected improvements during this experiment, like an increase of 8.54% in the average order value!

Link to the case study: http://www.getelastic.com/single-vs-two-page-checkout

I want to emphasize that the Official Vancouver 2010 Olympic Store does not run on Magento/OneStepCheckout.

Launch of One Step Checkout for Magento

Monday, November 2nd, 2009

Hello, and welcome to the blog of OneStepCheckout.com! After many months of developing our product, we are proud to officially launch it! Our product is simply:

A better Magento Checkout

We have been doing consultancy Magento work for the past two years – and has been involved in launching several dozen online stores, in addition to have started a few ourselves (both with virtual and physical products). If there is a single issue that most of our customers complain about – it is the complexity involved in the original Magento checkout process. Also, from the ecommerce sites we run ourselves, we got weekly calls from our customers that were stuck in the checkout – trying to complete the purchase. As this were causing lost sales on a daily basis, we decided to do something about it …

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