Help

All the documentation and help you need to optimize your OneStepCheckout experience

We know that the checkout in your store is crucial for your business. That's why we've thoroughly tested OneStepCheckout to
make sure it performs and works in all possible Magento setups. If you need assistance or run into any issues, here
are various guides and tools we have prepared to help you out.

OneStepCheckout Help Center

All the support information you need

Our Documentation contains all the information you need to install and maintain your OneStepCheckout installation.

We are here to help

We are GMT+1, and normally reply within 12-24h on business days. In order to give you the best possible
support, please be as detailed as possible. Explanatory screenshots are always useful, and if relevant
you can also include login details to your Magento admin area.

Have you checked our Help Center yet? It might just have the solution you are looking for.

Otherwise use this form to contact us and make sure to provide as much detail as possible so we can help and provide faster resolution.

For SERIAL KEY issues, contact mail@onestepcheckout.com

Prefer to email us?

If you prefer emailing us, here is a checklist of what you need to include in your email:

Brief explanation of the issue
Domain and/or order number
Describe the test scenario for replicating the issue in your store
Onetimesecret url for ssh and/or Magento admin if relevant (see more info on form above)
Screenshots describing the issue
Your Magento version number as well as OneStepCheckout version