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Support

We know that the check out in your store is crucial for your business. That's why we've thoroughly tested OneStepCheckout to make sure it performs and works in all possible Magento setups. If you need assistance or run into any issues, please see below for more details.

 

OneStepCheckout Wiki

Our Wiki contains all the information you need to install and maintain your OneStepCheckout installation.

Contact support

Please send us an email to support@onestepcheckout.com below for support questions. We are GMT+1, and normally reply within 12-24h on normal workdays. In order to give you the best possible support, please be as detailed as possible. Explanatory screenshots is often a great benefit, and if relevant you can also include login to your Magento Admin-area.

To increase your chances of us being able to help you, please send us:

  • - Brief explanation of the issue
  • - Enough details to reproduce the issue in your store
  • - FTP/SSH login as well as Magento admin access if relevant
  • - Screenshots describing the issue
  • - Your Magento version number as well as OSC version