Support

All the documentation and help you need to optimize your OneStepCheckout experience

We know that the checkout in your store is crucial for your business. That's why we've thoroughly tested OneStepCheckout to
make sure it performs and works in all possible Magento setups. If you need assistance or run into any issues, here
are various guides and tools we have prepared to help you out.

OneStepCheckout Wiki

All the support information you need

Our Wiki contains all the information you need to install and maintain your OneStepCheckout installation.

We are here to help

We are GMT+1, and normally reply within 12-24h on business days. In order to give you the best possible
support, please be as detailed as possible. Explanatory screenshots are always useful, and if relevant
you can also include login details to your Magento admin area.

To make it easy, use this form as it will prompt you with the key information we need to help
solve your problem as quickly as possible

Prefer to email us?

If you prefer emailing us, here is a checklist of what you need to include in your email:

  • Brief explanation of the issue

  • Enough details to reproduce the issue in your store

  • FTP/SSH login as well as Magento admin access if relevant

  • Screenshots describing the issue

  • Your Magento version number as well as OneStepCheckout version

Email us at support@onestepcheckout.com